FAQ
Answers for ordering, delivery, boards, and events.
Do you deliver outside of San Francisco?
Yes, we offer delivery within a 30-mile radius of San Francisco. For deliveries beyond 30 miles, please email events@burkeandblack.com to discuss options.
Can I get delivery outside the Tue-Fri 11am-4pm window?
Arrangements can be made on a case-by-case basis. Email events@burkeandblack.com for more information.
Can I schedule a specific delivery or pickup time?
Yes. When placing an order online you can pick a time during our standard hours. If you need a time outside of those hours, please use our Event Inquiry Form.
When should I place my order?
Most orders require 24-48 hours’ notice. Larger orders and special requests require at least one week’s notice. The earlier you place your order, the better. We recommend booking in advance to ensure availability.
Can you accommodate dietary restrictions?
Yes, we can mostly accommodate dietary restrictions including vegetarian, vegan, gluten-free, and nut-free.
How large are your boards?
Small 12×12, Medium 12×18, Large 12×24, Extra Large 12×36, Double XL 12×48. Serving counts for each size are listed on the Menus page.
How long can boards stay out?
Boards can sit out for three to four hours and can be refrigerated overnight if needed. For the best flavor and texture, take them out of refrigeration about 30 minutes before serving.
Do you ship your boxes out of state?
No, we currently only offer delivery within the San Francisco Bay Area.
What is your ordering and cancellation policy?
Before placing an order, please view our Cancellation Policy page.
Who benefits from gratuity, if I choose to leave it?
At Burke & Black, gratuity is shared across our team, including front-of-house staff such as servers, bartenders, and delivery drivers, and back-of-house staff who prepare your food. By splitting gratuity, we ensure all team members are appreciated for their role.